;
top of page

Shipping Policy

A legal disclaimer

Thank you for shopping with The Usual Lash, a lash salon located in Darien, CT. This Shipping Policy outlines the terms and conditions for shipping products purchased through our website (the "Website"). Please note that our primary services, such as lash appointments, are provided in-person at our salon and are not subject to this policy. This policy applies only to physical products, such as lash care products or merchandise, available for purchase and delivery.

Shipping Policy

1. Order Processing
 

  • Processing Time: Orders are typically processed within 2-3 business days (Monday through Friday, excluding holidays) after payment is confirmed. You will receive a confirmation email once your order has been processed.

  • Order Confirmation: All orders are subject to availability. If a product is out of stock or cannot be fulfilled, we will notify you promptly and issue a refund for the unavailable item(s).

     

2. Shipping Methods and Costs
 

  • Shipping Options: We offer standard shipping within the United States via trusted carriers, such as USPS or UPS. Specific shipping methods and estimated delivery times will be displayed at checkout.

  • Shipping Costs: Shipping fees are calculated based on the weight, dimensions, and destination of your order. The total shipping cost will be shown at checkout before you complete your purchase.

  • Free Shipping: Free shipping may be offered for orders meeting a minimum purchase threshold, as specified on the Website during promotional periods.

     

3. Delivery
 

  • Delivery Times: Standard shipping typically takes 3-7 business days within the United States, depending on your location. Delivery times are estimates and not guaranteed, as delays may occur due to carrier issues, weather, or other factors beyond our control.

  • Shipping Locations: We currently ship only within the United States. If you are located outside the U.S., please contact us to inquire about alternative options.

  • Tracking: Once your order ships, you will receive a tracking number via email to monitor your package’s progress. If you do not receive a tracking number within 5 business days of placing your order, please contact us.

     

4. Shipping Address
 

  • Accuracy: Please ensure that the shipping address provided at checkout is accurate and complete. The Usual Lash is not responsible for delays, lost packages, or additional costs due to incorrect or incomplete addresses.

  • Address Changes: If you need to change your shipping address after placing an order, contact us immediately. We cannot guarantee address changes once the order has been processed or shipped.

     

5. Lost or Damaged Packages
 

  • Lost Packages: If your package is lost during transit, please contact us within 14 days of the shipping confirmation email. We will work with the carrier to locate your package or provide a replacement or refund, at our discretion.

  • Damaged Items: If your order arrives damaged, please contact us within 7 days of delivery with photos of the damaged item(s) and packaging. We will arrange for a replacement or refund, subject to verification.
     

6. Returns and Refunds
 

  • Returns and refunds for shipped products are subject to our Return Policy, available on the Website or upon request. Please review the Return Policy for details on eligibility, procedures, and any associated costs.
     

7. Customs and Duties

As we currently ship only within the United States, customs and import duties do not apply. If international shipping becomes available in the future, any applicable customs fees or taxes will be the responsibility of the recipient.

8. Contact Us

If you have any questions or concerns about this Shipping Policy or your order, please contact us at:
 

By placing an order on the Website, you acknowledge that you have read and agree to this Shipping Policy.

bottom of page