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the usual lash
D A R I E N

Accessibility Statement

Last Updated: July 7, 2025
 

The Usual Lash, a lash salon located in Darien, CT, is committed to ensuring that our website (the "Website") is accessible to all users, including those with disabilities. We strive to provide an inclusive online experience for booking appointments and accessing information about our services, in alignment with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards.

Our Commitment

We aim to make our Website usable for everyone, regardless of ability or technology. This includes individuals with visual, auditory, motor, or cognitive disabilities. Our goal is to ensure that all users can navigate, understand, and interact with the Website effectively.

Accessibility Features

To enhance accessibility, we have implemented or are working toward the following:

  • Text Alternatives: Providing alt text for images to support screen reader users.

  • Keyboard Navigation: Ensuring the Website can be navigated using a keyboard alone.

  • Readable Content: Using clear fonts, sufficient contrast, and resizable text to improve readability.

  • Structured Content: Employing proper headings, lists, and semantic HTML to facilitate navigation for assistive technologies.

  • Form Accessibility: Designing forms (e.g., booking forms) with clear labels and error messages compatible with screen readers.

Ongoing Efforts

We are continuously improving the accessibility of our Website by:

  • Regularly reviewing and testing the Website with accessibility tools and user feedback.

  • Training our staff to create and maintain accessible content.

  • Working with third-party vendors (e.g., booking platform providers) to ensure their tools meet accessibility standards.

Limitations

While we strive for full accessibility, some areas of the Website may not yet be fully compliant due to technical constraints or third-party integrations. For example:

  • Certain features provided by external booking or payment platforms may have limited accessibility support.

  • Older content or images may lack complete text alternatives.

We are actively addressing these issues and welcome feedback to help us improve.

Feedback and Assistance

If you encounter any accessibility barriers while using the Website, or if you need assistance accessing our content or services, please contact us. We are here to help and will respond promptly to your concerns.

Contact us at:

When providing feedback, please include:

  • A description of the issue or barrier.

  • The URL or section of the Website where the issue occurred.

  • The device, browser, or assistive technology you are using.

Alternative Access

If you are unable to access information or book an appointment through the Website, we offer alternative methods, such as booking by phone or email. Please reach out to us using the contact details above, and we will assist you directly.

Changes to This Statement

We may update this Accessibility Statement from time to time to reflect improvements to our Website or changes in accessibility standards. The updated statement will be posted on the Website with the "Last Updated" date.

Commitment to Compliance

The Usual Lash is dedicated to complying with applicable accessibility laws, including the Americans with Disabilities Act (ADA). We view accessibility as an ongoing process and are committed to making our digital and physical services welcoming to all.

Thank you for choosing The Usual Lash. We value your feedback and are here to ensure an inclusive experience for everyone.

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